How To Cancel Doordash Order

How to Cancel a Doordash Order

Doordash is a food delivery service that allows users to order food from local restaurants and have it delivered to their doorstep. However, there may be times when you need to cancel an order after you have placed it. This article will provide you with step-by-step instructions on how to cancel a Doordash order, as well as information on the company’s cancellation policy.

How to Cancel a Doordash Order

There are two ways to cancel a Doordash order:

1. Through the Doordash app:

   1. Open the Doordash app and tap on the "Orders" tab.
   2. Find the order that you want to cancel and tap on it.
   3. Tap on the "Cancel Order" button.
   4. Select the reason for your cancellation from the list of options.
   5. Tap on the "Confirm Cancellation" button.

2. By calling Doordash customer service:

   1. Call Doordash customer service at 1-855-973-1040.
   2. Explain to the customer service representative that you would like to cancel an order.
   3. Provide the representative with your order number.
   4. The representative will process your cancellation and confirm it with you.

Doordash Cancellation Policy

Doordash has a cancellation policy that allows users to cancel orders for any reason up to 15 minutes after they have been placed. After 15 minutes, orders can only be canceled if the restaurant has not yet accepted them.

If you cancel an order before the restaurant has accepted it, you will receive a full refund. If you cancel an order after the restaurant has accepted it, you may be charged a cancellation fee. The cancellation fee will vary depending on the restaurant and the amount of time that has passed since the order was placed.

Frequently Asked Questions

• Can I cancel an order if the driver is already on the way to my house?

  • No, once the driver has picked up your order, it cannot be canceled.

• What is the cancellation fee?

  • The cancellation fee varies depending on the restaurant and the amount of time that has passed since the order was placed.

• Can I get a refund if I cancel an order?

  • Yes, if you cancel an order before the restaurant has accepted it, you will receive a full refund. If you cancel an order after the restaurant has accepted it, you may be charged a cancellation fee.

• How do I contact Doordash customer service?

  • You can contact Doordash customer service by calling 1-855-973-1040 or by emailing help@doordash.com.